FAQ

 


 
 

General

My ceilings and/or walls slope, can you help?

We make furniture for lofts, awkward shaped rooms, and under the stairs too. Right now our online tools work for rectangular shaped spaces. If you can’t design what you need in our app, email us at hello@fitd.com to arrange a free combined Design Visit.

 
 
 

Where is Fitd furniture made?

Our furniture is made in our workshop in the UK.

 
 
 

Product

What are your cupboards made from?

Our Oak and Walnut veneer Absolute cupboards are made from European hardwood plywood with solid timber edging. Our White and Grey Melamine laminated Basis cupboards are made from MDF with matching ABS edges.

We offer a range of doors; veneer on MDF with solid edges, laminates and UV cured lacquers on Birch plywood with exposed edges, along with a spray finished white lacquer door. 

We also offer a Paint Your Own (PYO) door made from MDF with paintable ABS edges. These are supplied primed ready for you to paint yourself. Paint them both sides with water based eggshell paint in any colour you fancy.

 
 
 

Will my wardrobes look exactly like the furniture in your photos and App?

What you see is what you get, almost. We use real wood veneers and solid wood edging rather than wood effect laminates. 

We work closely with our veneer suppliers to achieve a consistent 'look' for our furniture. In fact our veneers are hand selected and produced to our own specification to ensure this consistency.

However, wood is a natural material and is unique in appearance with naturally occurring variations in color, texture and grain pattern. The photos on our site may not show the full range of color, texture and grain variations. That said, we've tried very hard to make sure they give an accurate 'feel' for how your furniture will look.

 
 
 

How deep are your wardrobes? Do you make shallow depth wardrobes for small spaces?

Our customisable wardrobes available through our App are 63cm deep. Plan for an installation depth of 65cm to allow for irregularities in wall depth and a small gap behind the cupboards so air can circulate.

We make shallow depth wardrobes for small spaces and these will be available to customise online in future. For now please email us at hello@fitd.com to arrange a free Design Visit.

 
 
 

Are you planning to introduce new products?

Yes, we are. Sign up for our newsletter below for new product updates.

 
 
 

Measurement
& Survey

How accurate do my measurements need to be to use the App?

To the nearest couple of centimeters is good enough. Any tape measure will do. When we visit to conduct our survey we’ll take super accurate measurements to ensure your wardrobes fit perfectly and maximise the available space.

 
 
 

Customisation

What can I customise online?  

You can customise dimensions, materials, and storage options (e.g. shelves, drawers, hanging options etc). 

 
 
 

Do you take on bespoke projects?

Fitd is all about customisable furniture. However, we also offer an end to end complete furniture design, manufacturing, and fitting service through Fitd Studio. We tackle both residential and commercial fit-out projects.

Fitd Studio's bespoke projects are completed under standard residential or commercial terms (as applicable). Fitd's customisable furniture purchased through the App comes with our 60 day 100% money back guarantee.

 
 
 

Installation
& Returns

How are you wardrobes delivered and fitted?

We deliver and install all our furniture. On your installation day our team will arrive with your furniture, move it into place, assemble and trim to fit as required. 

Any messy work (sawing, drilling etc) is done in our workshop when possible to minimise disruption. Our team will tidy up, vacuum, and take any packaging and other waste with them when they leave.

Our furniture is designed to be easy to fit, and we complete most installations in one day or less.

 
 
 

Do you offer a money back guarantee?

Yes we do, and no we’re not mad! We want you to be absolutely delighted with your Fitd wardrobes and we try very hard to ensure you are. But we recognise that occasionally things go wrong, or don’t turn out as expected, so we offer a 100% money back guarantee on all online orders. Learn more about our guarantee.